Terms and Conditions

                                                                                                                               

  • Malnaad Agro Industries, Chikkamagalooru, procures products from Western Ghats in Karnataka, produced, collected and manufactured by tribals and rural folks for the benefit of consumers and is been delivered to your door step by malnaadfresh.com.
  • This business activity is intended for customers residing in Karnataka only. 
  • Interested customers can register themselves with malnaadfresh.com by paying a deposit amount of Rs. 1999/- (RUPEES ONE THOUSAND NINE HUNDRED AND NINETY NINE ONLY).  These customers will receive a unique user ID and a PASSWORD which will be sent to their registered E-mail ID and also an SMS to their registered mobile number. 
  • For all the registered customers, any purchase of more than Rs. 2000/-(RUPEES TWO THOUSAND) would entitle them for a free home delivery. For registered customers based in Bangalore, free home delivery would be given on every weekend. For customers based out of Bangalore, goods will be delivered to them within 7 days of them placing the order via the courier/post/parcel services.
  • For registered customers, in the event of cancellation of their registration with malnaadfresh.com, a request must be sent by them to cs@malnaadfresh.com. Goods of customer’s choice, equivalent of the registration value that is Rs.1999/-(RUPEES ONE THOUSAND NINE HUNDRED AND NINETY NINE) would be delivered to their registered address. No refund of the said amount shall be made in this case.
  • Registered customers purchasing goods worth less than Rs.2000/-(RUPEES TWO THOUSAND) and guest customers purchasing goods of any value, per transaction, would be given delivery via courier / post / parcel service within 3 days of they placing the orders within Bangalore city limits, and 7 days for rest of Karnataka region. The delivery charges at Rs.35/-(RUPEES THIRTY FIVE) per kilogram shall be borne by the customers themselves.
  • All orders shall be accompanied by full payment for the ordered quantity and the payment shall be made only through online transaction.
  • Malnaad Fresh shall replace any parcel/ box or any ordered item if found to be damaged upon delivery. The customer has to photograph the damaged item and should send the same via email to the E-mail ID : cs@malnaadfresh.com to claim replacement.
  • Customers can send in their complaints relating to products, to the E-mail ID : cs@malnaadfresh.com.  Customer care executive will get in touch with them regarding such complaints and appropriate action as deemed fit would be initiated/ taken within 10 business days, excluding weekends from the date of the complaint being registered.
  • E-mails can be sent by customers, requesting for bulk orders, only for the goods mentioned in the bulk list category with their requirements to the E-mail ID : info@malnaadfresh.com.  Our executive will get in touch to finalise the price based on prevailing market rates.
  • If the customer wishes to procure any non-perishable goods from Malnaad region, not listed in our website, such goods can be requested at our E-mail ID : info@malnaadfresh.com, and we will try to procure such goods based on the availability of such products. Our executive will get in touch to finalise the price based on prevailing market rates.
  • The customers based out of Karnataka can place their order by contacting our customer care department by sending an email to our E-mail ID : info@malnaadfresh.com .
  • To the places where the courier services are not available, the product will be delivered to the nearest possible delivery location.The customer will be intimated via, SMS and call on the number registered during the product purchase to pick the product from such location at their own cost within 2 days from the receipt of the SMS and call.
  • Some of our products are seasonal. Since we only procure fresh products, we cannot guarantee the availability of all products throughout the year.
  • Prices of the product mentioned are subject to change without prior notice based on the prevailing market prices.
  • We do not entertain return, refund and cancellation of ordered products in any circumstances.
  • The terms and conditions may change without any prior notice.
  • Any dispute or differences, whether on interpretation or otherwise, in respect of any terms here of or any disputes arising due to the goods and services provided by malnaadfresh.com, shall be subject to the exclusive jurisdiction of the courts at Chikkamagalooru, Karnataka.